Delivery Policy

Delivery Policy

Hannah’s Country Kitchen aim to ship your goods within 48hrs during the working week. When placing your order to any part of the UK Mainland using MyHermes delivery.

It is the Customers responsibility to ensure all delivery address/details for the order are correct, Hannah’s Country Kitchen cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances. Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the customer.  Customers can also choose an alternative shipping address if required.  Hannah’s Country Kitchen cannot accept responsibility or costs incurred in such circumstances where the recipient is not available to take collection of their purchases.  

Delivery / Claims

Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Please also add special instructions if you wish to leave your parcel with a neighbour or in a safe place, this will be carried out at the customers risk and Hannah’s Country Kitchen will not accept any responsibility for lost, stolen or damaged items which are delivered in this way.

Delivery charges are as those listed on the separate order form. All items are insured. Claims for breakages or other damage must be made in writing to 'Hannah’s Country Kitchen' within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.

Liability

Hannah’s Country Kitchen shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.